UCCX 10.5 transfering Calls to Agents, if call not answered Agent logout Automatically!

[abidhussainqureshi]

Dears,

I have UCCX 10.5 transferring Calls to Agents, if call not answered Agent log out Automatically!

Please advise any solution if someone come across same.

Appreciate your Expertise ,

Regards,

Abid

[George Thomas · Accepted solution]

That is by design, you can change the behaviour in the system parameters of the UCCX server but that is a global change.

Agent State after Ring No Answer*

Ready Not Ready

[abidhussainqureshi]

Thanks George ,

i will do this change in UCCX and let see.

[abidhussainqureshi]

Thanks George for your Expert Advise its Working fine now after changing config.

Abid

[Ammar Saood · Accepted solution]

You can globally change it in UCCX to have agents log out if they don't pickup the call.