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UCCX 8.5.1.11003-32 Restore Fail - UCDB component fails

I am in the process of virtualizing and upgrading a UCCX server and I am unable to restore onto my virtual platform. 

All components except for "UCDB" restore properly. UCDB fails with the following error, thoughts?

UCCX: 8.5.1.11003-32

 

 

----> BEGIN Standard Error
bad decrypt
8977:error:06065064:digital envelope routines:EVP_DecryptFinal:bad decrypt:evp_enc.c:438:
Mon Sep 18 11:15:15 EDT 2017:main:connect() SQLException
Mon Sep 18 11:15:15 EDT 2017:main:
Mon Sep 18 11:15:15 EDT 2017:main:handleConnectionException: ErrorCode is -908
No processnode record
Mon Sep 18 11:15:15 EDT 2017:main:connect() SQLException
Mon Sep 18 11:15:15 EDT 2017:main:
Mon Sep 18 11:15:15 EDT 2017:main:handleConnectionException: ErrorCode is -908
No processnode record
Traceback (most recent call last):
File "/usr/local/cm/bin/do_restore.py", line 185, in ?
nodes = len(dbllib.getProcessNodeList(''))
File "/usr/local/cm/lib/dbllib.py", line 741, in getProcessNodeList
raise Exception, "Cannot get processnode list"
Exception: Cannot get processnode list

----> END Standard Error

4 REPLIES 4
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Beginner

Re: UCCX 8.5.1.11003-32 Restore Fail - UCDB component fails

Are you using DNS? If so, does the new VM have access?

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Re: UCCX 8.5.1.11003-32 Restore Fail - UCDB component fails

Thanks for your reply. 

DNS is configured in the existing server, the new server does NOT have access to DNS servers. 

Highlighted
Beginner

Re: UCCX 8.5.1.11003-32 Restore Fail - UCDB component fails

I can't definitively say that is your issue, but that would be my hunch. You could reach out to TAC for confirmation or maybe someone else has an idea.

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Beginner

Re: UCCX 8.5.1.11003-32 Restore Fail - UCDB component fails

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