Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is this message typically generated when calls disconnect in UCCX? %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: We had a customer call our call center and complain she was disconnected after holding for 5 minutes. I spoke with TAC a...
My setup is as follows - 2 SX20's registered to CUCM and an SX80 also registered to CUCM. I am using Conductor and vTS for conferencing.
My issue is that I have created custom layouts for the SX80 using TC Console. When I place a one to one call fro...
If you don't have any dependency records then I'd venture a guess that it is safe to delete, with the caveat that it's your environment and you're responsible for any action taken. Maybe export the CDR for a time period you're comfortable with and ve...
User A has CallForwardAll configured to his mobile device? Do you have the correct Calling Search Space applied to the Forward All CSS setting on User A's directory number (device -> phone -> User A -> Line X -> Call Forward and Call Pickup Settings ...
