uccx 8.5 sinc cucm 8.6

[shohamshalom]

                 hay

i configure 2 virtual machines under esxi 4.1 platform(cucm 8.6 with uccx 8.5)

the integration between working fine (rmcm,jtapi,axl user)

the issue is that :

Cisco Unified CCX Engine

PARTIAL SERVICE

i try to relaod the server and the service -not succes

i try to build Cisco Unified CM Telephony Call Control Group and i recive error "failed to create cti port and lines on cucm manager.."

i check  the cucm manager and 2 cti .were built insted of 8 ,but the Cisco Unified CM Telephony Call Control Group wasn't build  .

HELP!!!!!

tk

shoham

[Jonathan Schulenberg]

The first question is whether the exact versions you are running are listed in the CCX compatibility matrix? There have been problems where a change in AXL or CTI Manager (of which there were many in CUCM 8.6) wasn't expected by CCX and broke things.

Second, use Route Plan Report to check if any of the extensions already existed in CUCM. For example, if the CMG existed before and you deleted it there may still be Directory Numbers with those extensions in CUCM. CCX will not overwrites these since it has no way of knowing they aren't used for something else. Delete them from CUCM manually; same goes for CTI Ports if the name is the same as what you're trying to create.

Please remember to rate helpful responses and identify helpful or correct answers.

[Chris Deren]

In addition to good tips from Jonathan (+5) review the MIVR logs on UCCX for any clues on what is causing it.

Chris