UCCX Send eMail unable to send external emails

[Sergio Fare]

Hi,

I created a script where it asks the user to record a prompt and then it sends that prompt as an attachment via email. I am able to get it to send the email internally on our domain, however unable to send the email externally. I did a Reactive Script debug and there are no error messages. I tried searching through the MIVR logs but cannot find anything, or don't know what to look for. Any insight? We are running UCCX 8.5 Premium. Are there any tests I can do through the CLI to test port connectivity to Exchange? It's very odd that it's able to send the email internally.

Thank you.

[George Thomas]

If its getting to Exchange and you are able to send emails internally but not externally, i think its an exchange issue. Maybe its because the From address is not assigned in Exchange and Exchange or your spam filter might not allow to send emails out.