About Sergio Fare

Sergio Fare · 01-05-2023

Hello,I'm trying to program a script where the caller calls in, the system then places a call to an outage coordinator by getting the first phone number from an XML file and waits for the outage coordinator to acknowledge the call by pressing any key...

Sergio Fare · 09-03-2014

Hi,I created a script where it asks the user to record a prompt and then it sends that prompt as an attachment via email. I am able to get it to send the email internally on our domain, however unable to send the email externally. I did a Reactive Sc...

Sergio Fare · 07-31-2014

Hi,I was asked to generate the following report:How many times for a certain amount of time both lines a certain extension has both lines simultaneously used.How many times for a certain amount of time a certain extension rings busy due to both lines...

Sergio Fare · 12-12-2013

Hi,Is there Cisco documentation on how often services should be restarted, or the entire cluster be restarted? The reason why I ask is that we have services running for 588 days since the deployment of our UCCX cluster. I have restarted various servi...

Sergio Fare · 10-02-2013

Hi,I have a script that needs to query the QM database after the call was made in order to obtain the recording ID. I need to know the unique Call ID passed on from UCCX to QM in order to do this.Upon looking at the Ccr table in the Quality Managemen...

Sergio Fare · 01-06-2023

Thank you @Anthony Holloway and @david.macias for the response. I appreciate it.

Sergio Fare · 10-04-2013

Hi Tanner, thank you for your confirmation. However, the Implementation Id is not being sent to Quality Management from UCCX. Therefore, I have no way to associate the call. I have gone another route and that is to query for the call in the QM databa...

Sergio Fare · 02-13-2013

Barry,You are my savior!!! This worked!!! I just felt an indescribable amount of weight off my shoulders. Thank you so much for your detailed steps!!! A+++

Sergio Fare · 11-15-2012

This is a friendly bump. Anyone have any insight on how I can create a mailbox in Unity when I am not given the option because we have LDAP sync in place?

Sergio Fare · 10-31-2012

Thank you for your responses.The problem is that in Unity Connection, I do not have the option to manually create a user with a mailbox. Not in Bulk Administration or under User. Would I need to turn off LDAP synching just so that I could create thes...

Member Since	‎10-30-2012 03:06 PM
Date Last Visited	‎01-09-2023 10:29 AM
Posts	20

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User Activity

Join original caller to call from Place Call step.

UCCX Send eMail unable to send external emails

Query CDR database, need help finding table.

How often to restart UCCX services?

Cisco Quality Management Call ID fields from UCCX

Re: Join original caller to call from Place Call step.

Cisco Quality Management Call ID fields from UCCX

Creating Hunt Group Voicemail Mailbox Accounts

Creating Hunt Group Voicemail Mailbox Accounts

Creating Hunt Group Voicemail Mailbox Accounts