hi, i know in UCCX supervisors can chat with agents via text chat while the agent is on a call with a customer.my question is there a way for the sup and the agent to have a verbal conversation privately while the agent is on a call with a customer, without the customer knowing?. for example, a new agent may need coaching, so the supervisor wants to able to talk to the agent and give coaching advise silently while the agent is still on the call with the customer.a customer asked me this question so i need some answers to provide accurate feedback to them..thanks
