UCM Call recording

[DebendraModi]

We wish to develop call recording solutions for UCM  utilizing the built in bridge capability of the phones.

We have read the documentation provided here and have the following subsequent questions -

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0100110.html

The documentation mentions that a JTAPI/TAPI CTI application is required to get the call metadata.  These would require unmanaged C++ or Java development.  Is there any .Net wrapper available over these or any .Net library that can be used for the CTI application ?

Where can we download the development libraries from ?   Are these freely available ?

How can we test our application ?  Is there a remote test lab ?

I also read for UCM v 8.5 and greater, the CTI application may not be required as recording may be possible using SIP trunking.  How will metadata be available for this approach to call recording ?  Does this also use the BIB facility of phones or is the media sent to the recorder from the media gateway ?

I would like to thank in advance for any help and direction.

Debendra Modi

[Jaime Valencia]

Try asking in DevNet

[DebendraModi]

Can you please provide the url for the appropriate devnet forum ?  I checked the various devnet forums and could not find any appropriate for a UCM call recording question.

Isn't this forum moderated by the UCM and call recording experts ?

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

https://supportforums.cisco.com/t5/ip-telephony/ask-the-expert-call-recording-with-cisco-unified-communication/m-p/2587758#M285622

Thanks