UCM CDR 8.5 - Trace inbound call to unpublished ext

[rossporubski]

Hello,

A customer call came in today to a high ranking exec who shouldn't have received the call. It originated on the execs personal line and bounced through transfers finding it's way into a service queue. It was requested to trace out the call from inception to completion.

I'm assuming this can all be managed by running a CDR report on the external DID of the caller?

Thank you to all in advance.

[Venkatesh Perumal · Accepted solution]

Yes you can collect the CDR. however if you want to track all the transfers it went through to reach the final destination, collect the detailed CCM trace from RTMT for the specific timestamp.

Cisco Unified ServiceabilityàTraceàConfigurationàselect server and service as cucm  and set ‘Debug Trace Level’ to detailed

From Service parameters change the ‘Digit Analysis Complexity’ to TranslationAndAlternatePatternAnalysis and then collect the CCM trace as this would give you the detailed information of translation pattern and the alternate matches while reaching the final destination.

-Venkatesh.

Do rate helpful post.

[rossporubski]

Thanks Venkatesh! Will do, Going to try this right now.