UK Network Locale

[Raymond Hanna]

I am running cucm version 9.1 on a cluster. I have loaded the UK network locale to provide UK network tones. However, when i dial for example a non-existent number, I get a US re-order tone instead of a UK number unobtainable tone. The problem is, in the UK the US re-order tone sounds like an engaged tone and the caller presumes the number is valid and re-dials later. Anyone any ideas why the cucm is still using the US network locale?? 

[Gordon Ross]

Having loaded the locale, did you change the system default in System -> Service parameters and do a cluster reboot?

GTG

[Raymond Hanna]

Thanks for replying Gordon, yes I have done that. I am looking at accessing the different re-order wav files on the TFTP server to listen to the UK ones and see what they play out as, but I would have thought a UK re-order tone would play as a number unobtainable tone.

[mmoulson1]

Maybe check the setup of your Annunciator? You should be getting the "Your call cannot be completed as dialed..." message in British English rather than a tone?

Hope that helps

Matty