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Unable to Assign Presence users After Node Fails

Alan Boyd
Level 1
Level 1

I need some advice as my employers have 2 IM&P nodes in place to support various functions but thanks to a power surge we've lost one of them; other colleagues are in the process of sorting the hardware and the subsequent rebuild. I need to though in the short term get new users assigned to the remaining IM&P server as whenever we try to do it manually we get the error - Update failed. Cannot assign a user to a server that is not in a valid state. I'm trying to add the user(s) to the remaining live server

 

Is it the case that when one server is unavailable we can no longer add/assign further users?

 

the remaining server shows as Server state - Running in Backup mode, Reason - Peer Down During Initialization. We do have HA enabled and the server has been restarted. No options appear under server action.

1 Accepted Solution

Accepted Solutions

jonathan.salter
Level 3
Level 3
Wondering if you can disable HA and then try to assign users.
Please remember to rate useful posts, click on the stars below.

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2 Replies 2

jonathan.salter
Level 3
Level 3
Wondering if you can disable HA and then try to assign users.
Please remember to rate useful posts, click on the stars below.

Cheers Jonathon that's allowing me to get users assigned and operational.