Unable to forward call (busy or unregistred) to Unity Connection Voice Mail

[tka]

Hi all,

I have configured Voice mail for all users. Users can lsiten and send voice messages when accessing unity Connection Voice messaging through it's pilot number.

However, When I configure UDP to forward call to Voice message system when busy or unregistered , the call cannot be completed.

Is there any extra configuration to do in Unity Connection? or in CCM.

Any suggestions !!!

Thansk in advance

[Ayodeji Okanlawon]

Have you checked the CSS on the CFB or call forward unregisterd ?

You need to apply a CSS that has access to the VM Pilot/port partition.

[tka]

Hi ,

They are well positioned.

Evry thing is permitted in the Call forward CSSs. All Voice ports can be dialed directly from evry where.

Thanks

[Ayodeji Okanlawon]

Can you put one of the voice mail port as the CFB/unregisted destination and then try again. You can also try with the pilot number. this certainly sounds like a CSS/PT issue

[tka]

I got it.

It's the Voice Mail Pilot Number Number CSS.

Thanks

[Ayodeji Okanlawon · Accepted solution]

Good to know it worked. Dont forget to rate useful posts