06-15-2013 08:13 AM - edited 03-16-2019 05:53 PM
Dear all,
Please find the attachment,I am getting following error,while i am trying to get user repot and following services are not running
Cisco CDR Repository Manager
Cisco CAR Scheduler
I tried to run these service ,but fail.
Waqas
06-15-2013 08:49 AM
Hi Waqas,
What is CUCM version u are using?
Tried opening the files, but junk is coming.
Can u attach again?
regds,
aman
06-15-2013 09:50 AM
Hi Aman,
Now try again .Its cucm 8.6
06-15-2013 10:07 AM
Hi Waqas,
Is this fresh installation?
Please check the settings in Service Parameters, select Cisco Call MAnager
CDR Enabled Flag = True
Cluster Wide PArameters(Device-General)
Call Diagnostics Enabled = Enabled Regardless of CDR Enabled Flag
regds,
aman
06-15-2013 10:38 AM
CUCM upgraded from 7.1 to 8.6.
above mention settings are fine.
06-15-2013 11:05 AM
Hi Waqas,
Did u try to restart the CDR reporsitory MAnager and CAR Scheduler services or they start and stop immediately?
IS CUCM 8.6 now running on VM or MCS servers?
regds,
aman
06-15-2013 11:12 AM
Yes,I tried by CLI and GUI,but failed to start these services.I am unable to restart server because its live envirment.
On MCS server
06-15-2013 01:02 PM
Get In touch with TAC
Tapan
06-16-2013 03:41 AM
Hi Waqas,
I could find some bugs related to CDR Repository Service not starting /functioning but the CUCM version is different.Also, the resolution requires involvement of TAC.
Can u restart the server and check else open the case..
CAR Scripts check substring of process name instead of the Process PID.
Description
Symptom:
Cisco CDR Repository Manager Service not starting.
Conditions:
Cisco CDR Repository Manager Service not starting. Service Manager thinks that the service is still running and its not starting the service.
06/04/2007 18:40:13.702 ServM|Cisco CDR Repository Manager : Restart
Denied : Restarted 3 times in 1200
secs|
Workaround:
from ssh login,
1. ps -ef|grep cdrrep
2. find all the PIDs in the listing,
3. kill -9
4. try to start the service again.
CDR Repository Manager not functioning
Description
Symptom:
CDR Repository Manager is not functioning in the said build. It is not creating the various folders like cdr_repository, temp, trans under /var/log/active/cm/ file system. Further on investigation it was seen that it is failing to do all the other functions like polling for data, etc. As a result CDR Del Module, CAR and all other functions related to CAR cannot work completely.
Conditions:
Standard Testing condition.
Workaround:
pryftool --system cm --hive dbl --set connectionpool=0
Further Problem Description:
NA
CSCsc84190 | Restart "Cisco CDR Repository Manager" service always fail |
regds,
aman
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