UNABLE TO ISSUE THE NO-REG COMMAND UNDER EPHONE-DN CONFIGURATION TO STOP PHONES FROM SENDING "REGISTER" REQUESTS TO ITSP

[Jesutofunmi O]

Hello Guys, 

So I have a CME and the configuration I have for CME to phone registration is the below:

ephone-dn 1 dual-line
number 1001
label John Smith
description John Smith
name John Smith

ephone 1
mac-address 1CAA.xxxx.xxxx
ephone-template 1
type 7945
button 1:1

I am trying to eliminate the above config and then use the below so as to allow me use the "No-reg" command so that my phones will stop attempting registration with my ITSP 

voice register dn 1
number 1008
name John Smith
label John Smith

no-reg

voice register pool 1
id mac 1CAA.xxxx.xxxx
type 7945
number 1 dn 1

With the voice register pool and voice register dn commands, my phone does NOT register with the CME.

PLEASE HELP!!!

[Jesutofunmi O]

This is debug tftp results after I disconnected the phone and plugged it back;

Jun 22 14:07:57.634: TFTP: Looking for CTLSEP1CAAxxxxxxxx.tlv
Jun 22 14:07:57.714: TFTP: Looking for ITLSEP1CAAxxxxxxxx.tlv
Jun 22 14:07:57.818: TFTP: Looking for ITLFile.tlv
Jun 22 14:07:58.046: TFTP: Looking for SEP1CAAxxxxxxxx.cnf.xml
Jun 22 14:07:58.198: TFTP: Looking for XMLDefault.cnf.xml
Jun 22 14:07:58.198: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 14, size 3465 for process 168
Jun 22 14:07:58.206: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 168
Jun 22 14:08:01.482: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-19:SEP1CAAxxxxxxxx IP:172.16.121.31 Socket:19 DeviceType:Phone has unregistered abnormally.
Jun 22 14:08:01.482: %IPPHONE-6-REGISTER_NEW: ephone-19:SEP1CAAxxxxxxxx IP:172.16.121.31 Socket:25 DeviceType:Phone has registered.

[Vaijanath Sonvane]

Can you post full configuration of your CME Router?

[Jesutofunmi O · Accepted solution]

The reason for trying to use another method to register phones in the first place is because I needed the "no-reg" command to stop my phones from sending "REGISTER" requests to my ITSP.

This solved it for me;

Under telephony-service, the same line with max-dn, issue the "no-reg" command. Secondly, go to ephone-dn and also issue the "no-reg" command after "number xxxx no-reg". Example below;

telephony-service

max-dn 14 no-reg 

ephone-dn 1 dual-line
number 1001 no-reg 
label John Smith
description John Smith
name John Smith

I hope other people who come here find this helpful!

[Jesutofunmi O]

Thanks @Vaijanath Sonvane.