Unable to login to IP Phone Agent

[KarolineSoares76078]

Hello,

One of my clients had a power outage that caused CUCM, IM&P and UCCX to restart.

After this, users are unable to login to IP Phone Agent using IP Communicator.

They receive a message stating that the user is already logged in, and there are 2 options: Press 1 to disconnect the user and Press 2 to return to login window. But pressing 1 does nothing, it just stays on this error page.

I created a new user to test, one that hadn't been using IPPA before and the issue happened to this one too.

I have checked CUCM and UCCX services, they are running normally. Servers are on version 8.6

Has anyone encountered an issue like this before?

[Carlo Poggiarelli]

Hi ,

Go on CUCM Serviceability page a on Tools ---> Contrl Center (Feature Services) and restart Cisco CTI Manager Service.

Se if it makes the difference.

HTH

Regards

Carlo

[KarolineSoares76078]

Hello Carlo,

Thank you for the response.

After opening this thread, I found this post: https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-login-cisco-phone-agent/m-p/2630195#M291241.

Followed it, removed the agents from resources and added again, now it's working again.

[Carlo Poggiarelli · Accepted solution]

Glad that helped my old post ‘:-)’

Infact the next would be to remove and readd the agent phone 

Thanks again 

Cheers

Carlo