Re: Unable to make Outbound calls

arind123m · ‎08-22-2013

Hi,

There is one major problem i am facing in CUCM 9.x.

Since yesterday night incomming and outgoing calls are working. Suddenly since morning, unable to make any ougoing call through PSTN link

But able to dial extension to extension. PSTN link is up, am able to receive incomming call from outside. There is no change in configuration also.

I have two UCS-C220m3s boxes, Configured one Pub and two Subs and all are part of one cluster. I have run debug session, not getting hi on Gasteway router, whee my PSTN links get terminatted.

Kindly help..

I have done Dialed Plan Analyser...

Please for your reference.

Cisco Unified Communications Manager Dialed Number Analyzer

DNA Analysis Output Save the Displayed Output

Cisco Unified Communications Manager Dialed Number Analyzer Results

Results Summary

Calling Party Information

Calling Party = 3644

Partition = CignaOffice-pt

Device CSS =

Line CSS = Cignaoffice-css

AAR Group Name =

AAR CSS =

Dialed Digits = 9987601166

Match Result = RouteThisPattern

Matched Pattern Information

Pattern = XXXXXXXXXX

Partition = CignaOffice-pt

Time Schedule =

Called Party Number = 9987601166

Time Zone = Etc/GMT

End Device = Cignaoffice-RL

Call Classification = OffNet

InterDigit Timeout = NO

Device Override = Disabled

Outside Dial Tone = NO

Call Flow

TranslationPattern :Pattern=

Partition =

Positional Match List = 9987601166

Calling Party Number = 3644

PreTransform Calling Party Number =

PreTransform Called Party Number =

Calling Party Transformations

External Phone Number Mask = NO

Calling Party Mask =

Prefix =

CallingLineId Presentation =

CallingName Presentation =

Calling Party Number = 3644

ConnectedParty Transformations

ConnectedLineId Presentation =

ConnectedName Presentation =

Called Party Transformations

Called Party Mask =

Discard Digits Instruction =

Prefix =

Called Number =

Route Pattern :Pattern= XXXXXXXXXX

Positional Match List = 9987601166

DialPlan =

Route Filter

Filter Name =

Filter Clause =

Require Forced Authorization Code = No

Authorization Level = 0

Require Client Matter Code = No

Call Classification =

PreTransform Calling Party Number = 3644

PreTransform Called Party Number = 9987601166

Calling Party Transformations

External Phone Number Mask = NO

Calling Party Mask =

Prefix =

CallingLineId Presentation = Default

CallingName Presentation = Default

Calling Party Number = 3644

ConnectedParty Transformations

ConnectedLineId Presentation = Default

ConnectedName Presentation = Default

Called Party Transformations

Called Party Mask =

Discard Digits Instruction = None

Prefix =

Called Number = 9987601166

Route List :Route List Name= Cignaoffice-RL

RouteGroup :RouteGroup Name= CignaOffice-RG

PreTransform Calling Party Number = 3644

PreTransform Called Party Number = 9987601166

Calling Party Transformations

External Phone Number Mask = Default

Calling Party Mask =

Prefix = 6170

Calling Party Number = 61703644

Called Party Transformations

Called Party Mask =

Discard Digits Instructions =

Prefix =

Called Number = 9987601166

Device :Type= MGCPE1PRIPort

Transformed Calling Party = 3644

End Device Name = S0/SU0/DS1-0@cigna-office-gw01.asia.intl.cigna.com

PortNumber = 0

Device Status = Registered

AAR Group Name =

AAR Calling Search Space = Cignaoffice-css

AAR Prefix Digits =

Call Classification =

Calling Party Selection =

CallingLinePresentation =

ConnectedLinePresentation =

Number Of Strip Digits =

CallerID DN =

Alternate Matches

Note: Information Not Available

Aman Soi · ‎08-23-2013

Hi Arindam,

Can u try generating test call from router by using the command

isdn test call interface serial 0/0/0:15 PSTNNUMBER and check whether outgoing /call is landing or not?

serial port in command is the E1 port on which PRI is terminated.

regds,

aman

arind123m · ‎08-23-2013

Hi Aman,

I have tried this and this is the capture...

cigna-office-gw01#isdn test call interface serial 0/0/0:15 9833003426

cigna-office-gw01#

Aug 23 2013 13:06:31 IST: ISDN Se0/0/0:15 Q931: Sending SETUP callref = 0x008B callID = 0x800C switch = primary-net5 interface = User

Aug 23 2013 13:06:31 IST: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x008B

Bearer Capability i = 0x8890

Standard = CCITT

Transfer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Called Party Number i = 0x81, '9833003426'

Plan:ISDN, Type:Unknown

Aug 23 2013 13:06:31 IST: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x808B

Channel ID i = 0xA9839F

Exclusive, Channel 31

Aug 23 2013 13:06:31 IST: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x008B

Cause i = 0x80D1 - Invalid call reference value

Aug 23 2013 13:06:35 IST: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x008B

Bearer Capability i = 0x8890

Standard = CCITT

Transfer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Called Party Number i = 0x81, '9833003426'

Plan:ISDN, Type:Unknown

Aug 23 2013 13:06:35 IST: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x808B

Channel ID i = 0xA9839F

Exclusive, Channel 31

Aug 23 2013 13:06:35 IST: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x008B

Cause i = 0x80D1 - Invalid call reference value

Aug 23 2013 13:06:39 IST: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x008B

Cause i = 0x80E6 - Recovery on timer expiry

Aug 23 2013 13:06:39 IST: ISDN Se0/0/0:15 **ERROR**: CCPCC_CallOrigination: SETUP timed-out (2nd T303) to NETWORK. The SETUP failed.

Aman Soi · ‎08-23-2013

Hi Arvindam,

Did u check with Service Provider whether outgoing is enabled or not ?

regds,

aman

arind123m · ‎08-23-2013

Hi Aman,

Yea. we have done that testing by removing the link from Gateway router and connect to phone and telco people able to dial outside by using same PSTN link..

I did some changes without any clue. I suspected might be some issue in CUCM, as it was working since last night but suddenly it happend. So i rebooted VM, where Sub-1 resides. and Before that chnaged the priority in UN CM Group. And all ip phones register on other subscriber in the same cluster. Post doing this change, we are able to make any outbound call as well as receive inbound calls.

But still i dont have clue, why suddenly it got stopped.

Thank you Aman, for your help and support.

Regards/Arindam

Aman Soi · ‎08-23-2013

Hi Arindam,

can u explain your setup in detail?

are the IP phones registered to SUB2 now and in call manager group, SUB2 is at top priority?secondly, is the gateway registered on which PRI is terminated registered to SUB2 now and outgoing is not happening now but incoming is working ? earlier this setup was on SUB1 .please confirm.

please provide output from MGCP router?

show ccm-manager hosts and show ccm-manager

regds,

aman

Aman Soi · ‎08-23-2013

Hi Arindam,

if possible,please provide utils dbreplication rutime state from pub.

regds,

aman

Jaime Valencia · ‎08-23-2013

You're sending the call as video, that's why it fails

Bearer Capability i = 0x8890

Standard = CCITT

Transfer Capability = Unrestricted Digital

Protocol on GW?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

avinsrid · ‎08-25-2013

Hi,

Jaime is right.

Please use isdn bearer capability as speech . You can configure this under the interface serial or voice port configuration.

Sent from Cisco Technical Support iPad App

Regards, Avinash

Selvarathnam Nadar · ‎08-23-2013

Arindam,

Try to collect #debug isdn q931 and share with us.

Selva

abidnazeer · ‎08-25-2013

Can you check the "Reply video call as audio on gateway

Aman Soi · ‎08-27-2013

Hi Arindam,

Any updates, is your problem resolved?

regds,

aman