Unable to make video call from Cisco phone 8945

[Nazeer Sheriff]

Hello,

I am unable to make Video call between Head Office and  branch office in Cisco IP phone 8945. Two branches are connected through Inter-Cluster Trunk (Non-Gatekeeper Controlled)

Head Office details:

CUCM version 10.5

IP Phone 8945 Active load

SCCP8941_8945.9-3-4-17

Branc Office:

CUCM Version 8.5.1.

IP Phone 8945 Active load

9.1.2(SCCP 9-1-2-00).

[Nazeer Sheriff]

Hi,

  please update on the above issue

[Mohammed al Baqari]

What kind of error are you getting on the phone? Also, What trunk is it running (H323 or SIP)? Are you using CAC?

Also, please share traces from both  CUCMs to see what happening along with calling and called numbers.

[Nazeer Sheriff]

HI Mohammed,

There is no error message, screen is black. No CAC has been confiugred. It is Inter-Cluster Trunk (Non-Gatekeeper Controlled).

 Kindly assist to take the trace

[Mohammed al Baqari]

Use this link to see how to collect traces

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr