11-23-2009 06:55 AM - edited 03-15-2019 08:33 PM
Hi everyone. We are running 6.1.1.2000-3 and are unable to reset phones via call manager. We are trying to make some extension changes but they are not taking affect. If I reset the phone manually the changes still arent there.
Ive tried restarting services to no avail, and also rebooted the pub and the sub to no avail.
When I go into the phones and show which cm and tftp server they are correct. Anyone seen this before?
Thanks in advance!
Bob
Solved! Go to Solution.
11-23-2009 07:37 AM
Hi,
I had this bug:
Upgrading solved my problem.
In your case it also could be a broken cluster:
utils dbreplication status
bye,
Jan
11-23-2009 07:03 AM
Sounds you have a bug.
Upgrade to 6.1.3.3000-1
You can see if you have the bug by doing an cli command:
show tech notify
You should see somehwhere; 80 ccm
If not reboot and you will see it again, and you can reset/restart and make chnages,
Jan
11-23-2009 07:16 AM
Thank you for the response. I do see an 80 cm in there. Im not sure what that tells me though!
11-23-2009 07:22 AM
You have a cluster? Then do this on both machines.
It could be that you have something else, but I have seen this bug 3 times on levels lower than 6.1.3
And you can not reset phones, changes you nake are not active, not even after a manual reset.
Jan
11-23-2009 07:26 AM
I do see 80 CM on both the pub and the sub. But again, Im not sure what this line is telling me. Is there something I should do
with it? Do I need to restart a process?
Also, do happen to know the cisco bug number so I can reference it to management and get the upgrade going?
Thank you again!
Bob
11-23-2009 07:37 AM
Hi,
I had this bug:
Upgrading solved my problem.
In your case it also could be a broken cluster:
utils dbreplication status
bye,
Jan
11-23-2009 07:53 AM
Ahhh thats it exactly, thank you very much!
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