unable to run CCP

[zavira123]

hi

i have installed java run time and last version of flash while i run CCP as administrator or normal way by double clicking 
i don't get any error but it's not running and not open but got below message
NOTE:i can't see any process as it says it's running i don't know where is it !!! 

[Martin Moran]

Hi @zavira123,

In the task manager make sure to end the following processes: "CiscoCP.exe", "CiscoCPEngine.exe","IEC2.exe", and "SplashScreen.exe". After done this, wait 30 seconds, and then restart Cisco CP as "Administrator".

Let me know if that could help you.

Rgrds,

Martin, IT Specialist

[zavira123]

thanks for your answer

before this never IE open but in this time open but not show any things

[Martin Moran]

Hey @zavira123,

Good way to go! Now follow theses steps:

• Make sure you have the latest version of Java
• In your IE, go to the compatibility view and add the loopback address to the list (127.0.0.1). (Please, see the attached picture)
• If that doesn't work, why don't you try upgrading your CCP to the 2.7 or 2.8 version?

Let me know ASAP.

Rgrds,

Martin, IT Specialist

[zavira123]

hi 

i upgrade it to version 2.8 and install last java and IE plugin 

and change compatibility in IE 

and i install CCP on windows 7 SP1

i got below error

[Martin Moran]

Did you try to run CCP as "run as administrator"?

Let me know ASAP.

Rgrds,

Martin, IT Specialist

[zavira123]

sorry for delay

yes i run as administrator

[Martin Moran]

Hey @zavira123,

Let's try something else:

 1. Close the CCP Application

 2. Clear the Java Cache from:

Start -> Control Panel -> Java 32 -> General Tab -> Settings (Under Temporary Internet Files). Click Delete.

 3. Clear the IE Cache from:

On a browser window, clear  the cache from Internet Options Menu -> General Tab ->Delete. (Delete the Temporary internet files, cache, cookies).

 4. Give Full Control Permissions to the Cisco System folder in your Disk:

Go to Local Disk > Program Files (x86) > Cisco Systems > CiscoCP > Righ-click then Properties > Security Tab > Edit > Full Control > Apply > OK.

 5. Launch CCP with Right click-> Run as Admin.

If that doesn't work let me know ASAP buddy.

Rgrds,
Martin, IT Specialist

[zavira123]

wow

so incredible 

for 1 moment it executed and i saw ccp environment but after while it close

but create 3 txt file that i attach for you thanks alot please continue to solve it

it's too necessary for me 

more than 1 month i try to run it....  

please check 3 txt files that I uplod for you

http://setfa.net/images/291u6qp3egtyn1qacqqi.txt

http://setfa.net/images/xo3x8zyda6ck7n839y0k.txt

http://setfa.net/images/i87enjxl53vaxphrzv91.txt

[Martin Moran]

zavira123,

What version of Java do you have?

One last thing that I could recommend is to downgrade to CCP 2.7 because it worked for me in the past.

Let me know.

Rgrds,

Martin, IT Specialist

[zavira123]

i put another picture maybe it help

what you mean by with version

first i got error and after install 1.6.0 i think

[Martin Moran · Accepted solution]

Questions:

• Are you allowing the blocked contents when IE tries to run CCP?
  • In the previous print-screen I'm seeing that IE is restricting the web page from running scripts on ActiveX controls. I'm pretty sure that the page is not showing up because of this
• Also, Did you go to Java.com and checked if you have the latest update?

Rgrds,

Martin, IT Specialist

[zavira123]

thanks alot about whole of your answers :)

i have installed below version of java

1-java 7 update 25(64-bit)

2-java 8 update 20 (64-bit)

3-java(TM) 6 update 11