About Martin Moran

Martin Moran · 07-09-2018

Hello everyone, This is a topic that has been frustrating me for a long time now. We upgraded our WFO suit to version 11.5. QM now requires the WebM plugin for recordings playback. The problem with WebM in Windows 10 is that IE gets stuck everyti...

Martin Moran · 03-22-2018

Hi, I have the persistent chat feature in IM&P with PostgreSQL 9.6. Since I recently upgraded to 11.5, I want to migrate to Microsoft SQL Server. So, I want to know the best option (if one exists) to accomplish the migration and successfully have t...

Martin Moran · 03-06-2018

Hello,As I already post the problem in the support forum, I will just let the URL here and hope that you can help me.Bulk Transcript Downloader Error - Cisco Support CommunityThanks in advance.

Martin Moran · 03-01-2018

Hello, I'm trying to use the DevNet python script to download my chat transcripts from SocialMiner. I've installed Python 2.7.14 (with the requests modules pre-installed, as per the documentation says). The problem is when I execute the command "py...

Martin Moran · 06-23-2016

Hi all, I'm facing an issue in a CME (v10.5) with CallFwd between two extensions. The config is as follows: 1. The call comes in and hits the incoming dial-peer, which translates the called number to the extension of the receptionist (221, e.g.). 2....

Martin Moran · 07-13-2018

Hello Graham, Your post helped me clarify some stuffs. Althought Windows 10 version 1709 is supposed to have WebM native support, it doesn't seem to have it when I run the www.html5test.com test. Moreover, the same test passes successfully in Win...

Martin Moran · 06-21-2018

Hi Eva, As I said in my previous reply, this issue is mostly related to network problems. You should start with some basic troubleshooting (cabling replacement, checking port error in the switch, etc.). Also, if you're using a proxy for your HTTP...

Martin Moran · 03-22-2018

Hi, The corresponding bug ID for this is CSCvg21457. Another workaround is to downgrade Chrome to version 60. Rgrds.

Martin Moran · 03-21-2018

Hi, What version of UCCX are you running? Is it a cluster over WAN deployment? The report is under Report > Stock > Unified CCX Historical > Inbound. Moreover, this issue is related to network problems. You should start with some basic troubles...

Martin Moran · 03-20-2018

Hi, Can you confirm in the Agent State Detail Report (in Intelligence Center) that the agent is getting reason code 255? Rgrds.

Member Since	‎06-08-2013 03:47 AM
Date Last Visited	‎12-20-2019 05:51 AM
Posts	167
Total Helpful Votes Received	148

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WebM plugin on IE 11 in Windows 10

IM&P - Migrate PostgreSQL to Microsoft SQL Server for Chat Rooms

A Bulk Transcript Downloader Problem

Bulk Transcript Downloader Error

Calls are not forwarded between extensions when calling from outside to CME

Re: WebM plugin on IE 11 in Windows 10

Re: Lost Connection to Cisco Finesse Server

Re: UCCX 11.6 - Finesse "gadget make a new call" does not go back to its normal size after it's open

Re: Lost Connection to Cisco Finesse Server

Re: Lost Connection to Cisco Finesse Server