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unable to set the PIN - phone EM - CUCM 12.5

Hi Guys, 

Please let me know if anyone encounters the PIN reset failure (call manager-Extension Mobility) 

Call Manager Release 12.5.1.11900

 

Recently configured Cisco call manager with extension mobility. the user credential policy set to "User Must Change at Next Login".

But users get an error when they try to change/set new PIN - Error during PIN Change. but I can reset it from the call manager administrator side. 

check the tomcat security logs and could see the only exception as below;

 

2020-01-14 23:48:59,272 DEBUG [http-bio-8080-exec-21] impl.AuthenticationDB - updateCredential: updating Credentials for userId =s******c
2020-01-14 23:48:59,272 ERROR [http-bio-8080-exec-21] authentication.AuthenticationImpl - updateCredential: Unknown Exception occured. Throwing IMSexception.
java.lang.NullPointerException
at com.cisco.security.ims.impl.AuthenticationDB.maskValue(AuthenticationDB.java:1164)
at com.cisco.security.ims.impl.AuthenticationDB.updateCredential(AuthenticationDB.java:671)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:568)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:503)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:492)
at com.cisco.changecredential.Authenticator.changePin(Authenticator.java:304)
at com.cisco.changecredential.ChangeCredentialServlet.doGet(ChangeCredentialServlet.java:225)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.cisco.vos.platform.tomcat.valves.CiscoResponseHeaderFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:270)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2020-01-14 23:51:13,328 DEBUG [http-bio-443-exec-12] impl.DBConnector - DBConnector : pingPrimary is :true

 

Please let me know if anyone got any ideas about it. 

 

Regards,

 

Everyone's tags (3)
2 REPLIES 2
VIP Collaborator

Re: unable to set the PIN - phone EM - CUCM 12.5

Hi,

You could be hitting a software bug CSCvq33154. Check the affected product and version in bug details.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Highlighted

Re: unable to set the PIN - phone EM - CUCM 12.5

Thanks Vaijanth, I will try the patch CCM.12.5(1.12010.1) and keep you update on the fix.

Regards,
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