Hi Guys,
Please let me know if anyone encounters the PIN reset failure (call manager-Extension Mobility)
Call Manager Release 12.5.1.11900
Recently configured Cisco call manager with extension mobility. the user credential policy set to "User Must Change at Next Login".
But users get an error when they try to change/set new PIN - Error during PIN Change. but I can reset it from the call manager administrator side.
check the tomcat security logs and could see the only exception as below;
2020-01-14 23:48:59,272 DEBUG [http-bio-8080-exec-21] impl.AuthenticationDB - updateCredential: updating Credentials for userId =s******c
2020-01-14 23:48:59,272 ERROR [http-bio-8080-exec-21] authentication.AuthenticationImpl - updateCredential: Unknown Exception occured. Throwing IMSexception.
java.lang.NullPointerException
at com.cisco.security.ims.impl.AuthenticationDB.maskValue(AuthenticationDB.java:1164)
at com.cisco.security.ims.impl.AuthenticationDB.updateCredential(AuthenticationDB.java:671)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:568)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:503)
at com.cisco.security.ims.authentication.AuthenticationImpl.updateCredential(AuthenticationImpl.java:492)
at com.cisco.changecredential.Authenticator.changePin(Authenticator.java:304)
at com.cisco.changecredential.ChangeCredentialServlet.doGet(ChangeCredentialServlet.java:225)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.cisco.vos.platform.tomcat.valves.CiscoResponseHeaderFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:270)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2020-01-14 23:51:13,328 DEBUG [http-bio-443-exec-12] impl.DBConnector - DBConnector : pingPrimary is :true
Please let me know if anyone got any ideas about it.
Regards,
