Unable to use jabber as "Use My Phone for Calls"

[Bahlul Guliyev]

Dear all,

1.My CUCM and CUPS version :10.5.2.10000-5 &  10.5.2.10000-9

did below shown steps

1. Check if you have the device monitored on user.

2. Check if you have the Other(Hard-Phone) also monitored under the user  and monitored.

3. Check if your user has the CTI enabled and CTI control all devices on user rights.

4. Check if your CSF and hardphone device has user assinged on device level.

5. Check if your CSF and hardphone device has user assinged on LINE Level.

6. Turned off firewall on my windows 7

7. Enter the Tftp -i <cucm ip address> get <SEP>.cnf.xml command from your PC in order to download the TFTP file. In this instance, the name of the phone device is SEP, which is the MAC address.
 

But there is no result, I can't use this function on my PC.

Please see attached screenshots.

Thanks in advance

Bahlul

[Jaime Valencia]

What phone model and what permissions do you have for the user?

[Bahlul Guliyev]

My IP Phone model is 7911 and permissions are :

1.Standard CCM End Users

 2.Standard CTI Enabled

Thanks in advance

Bahlul

[roark-michael]

I have the same problem, I upgraded from 9.2.2 to 10.5.6. after the upgrade i was not able to use my deskphone for calls. I will post once i find the solution.

[Mohammed al Baqari]

Make sure that you associate your deskphone and jabber phone to same enduser. This enduser should be used when you login to jabber

[roark-michael]

Found the fix,  I had to create a CTI UC Service type and apply it to my CUPS Service profile. Logged out of Jabber and logged back in, it works. I'm able to make calls from my desk phone.