07-11-2016 05:30 AM - edited 03-17-2019 07:29 AM
I've two CUCM (CUCM1 and CUCM2) with System version: 9.1.2.12901-3 and about 500 phones (79xx) connected to a CUCM and I've no problem with them.
I'v just configured 20 x 8811 phones and register them in two CUCMs.
The latest cop files were installed and a clusterwide reboot but still not resolved my issue!
While the CUCM1 manage correctly the phones, the second CUCM2 get the following error message:
"Unmapped Exception /usr/local/cm/db/xml/xml/Phone_8811_SIP_display_instance.xml (No such file or directory)".
I've attached the show software packages from all CUCM.
Any ideas to resolve issue?
Thanks
Michele
Solved! Go to Solution.
07-11-2016 05:42 AM
Michele, have you installed the latest Device Pack on both the CM servers in order to add support for 8811 phones. If not, then that is something you should be doing first of all since just adding the FW will not help:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00
Regards
Deepak
07-11-2016 08:00 AM
A DevPack has to be installed in ALL of the servers in the cluster, and a cluster reboot is MANDATORY if you're installing the DevPack to add support for new endpoints.
07-11-2016 05:42 AM
Michele, have you installed the latest Device Pack on both the CM servers in order to add support for 8811 phones. If not, then that is something you should be doing first of all since just adding the FW will not help:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00
Regards
Deepak
07-11-2016 06:02 AM
I Deepak,
I don't installed the Device Pack on both CUCMs. I'll do it, but how is it possible that CUCM1 works find with 8811 phones.
Thanks
07-11-2016 06:08 AM
Hi,
can you paste the output of "show version active" from both cluster as the file attached is not very clear.
JB
07-11-2016 06:24 AM
Thank you guys,
I veirified that the device pack is installed in CUCM1 and it is not true what I said before.
I hope that the problem will be resolved by installing the Device Pack in the second CUCM.
I'm forced to restart all the CUCMs or just one where I will install the Device pack ?
thanks a lot
Michele.
07-11-2016 06:31 AM
Hi,
you can keep the below link for reference
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html
Link Summery:
Device Type |
Device Release |
Unified CM 11.0(1) |
Unified CM 10.5(2) |
Unified CM Device 9.1(2) |
Unified CM Device 8.6(2) |
---|---|---|---|---|---|
8845 |
Caveat Resolution |
Oct. 2, 2015 |
Oct. 2, 2015 |
Oct. 2, 2015 |
Not Applicable |
8845 and 8865 |
11.0(1) |
Jan 7, 2016 |
Jan 7, 2016 |
Jan 7, 2016 |
Not Applicable |
10.3(2) |
July 30, 2015 |
Aug 4 , 2015 |
July 30 , 2015 |
Aug 4 , 2015 |
|
8811, 8841, 8851, 8851NR, and 8861 |
11.0(1) |
Jan 7, 2016 |
Jan 7, 2016 |
Jan 7, 2016 |
Not Applicable |
10.3(1) |
Native in UCM |
May 29, 2015 |
May 29, 2015 |
May 29, 2015 |
Also device pack needs to be installed on all nodes and a cluster reboot is mandate.
HTH
JB
07-11-2016 08:00 AM
A DevPack has to be installed in ALL of the servers in the cluster, and a cluster reboot is MANDATORY if you're installing the DevPack to add support for new endpoints.
07-11-2016 07:14 AM
I've installed in the CUCM2 the same device pack just loaded in the CUCM1 and a restart the CUCM2.
Now CUCM1 work find and it recognize the 8811 phones.
Best Regards.
Michele
07-11-2016 05:46 AM
Hi,
normally the error would show if there was an issue with device pack installation on CUCM.
from both Clusters and every node can you provide
"file view install system-history.log"
JB
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