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Understanding CUCM Licensing

mightyking
Level 6
Level 6

Hello Experts,

As you can see, we have many unassigned devices on our CUCM licensing page. The question is if we associate those devices with users, will we save on license usage?

Number of created users in CUCM : 7 117

Number of created devices in CUCM:  7 907

We are receving the following warning message.

 

 

 

Smart Software Licensing: The system is operating with an insufficient number of licenses. Configure additional licenses in Smart Software Manager within 88 days to avoid losing the ability to provision users and devices.

 

 

License Requirements by Type

License Type Current Usage Status Report

CUWL20
 

 

 Autorised
  Users( 20 ) | Unassigned Devices( 0 )
Enhanced Plus163
 

 

 Autorised
  Users( 163 )
Enhanced5568
 

 

 Non conforme
  Users( 3359 ) | Unassigned Devices( 2209 )
Basic14
 

 

 Non conforme
  Users( 7 ) | Unassigned Devices( 7 )
Essential713
 

 

 Non conforme
  Users( 0 ) | Unassigned Devices( 713 )
TelePresence Room0
 

No license in use

  Users( 0 ) | Unassigned Devices( 0 )

Users and Unassigned devices

Users3549View Usage Report 
Unassigned Devices2929View Usage Report

 

1 Accepted Solution

Accepted Solutions

Robert Profit
Cisco Employee
Cisco Employee

@mightyking 

The link I sent contains comprehensive information on various licensing scenarios. You may need to review the material multiple times to fully understand how it applies to your specific deployment.

For instance, you have 3,120 Cisco Unified Client Services Framework SIP devices configured. If the Jabber client owners also have a desk phone, meaning each user has two devices, they will only consume one Enhanced License per user if both devices are assigned. However, if the Cisco Unified Client Services Framework SIP devices are not assigned to a user, each device consumes one Enhanced License on its own.

Additionally, it might be beneficial to clean up unused or unregistered devices. Starting from CUCM 12+, you can sort the Devices -> Phone page by 'Last Registered' or 'Last Active'. Implementing a policy to remove devices that haven't been registered or active within the last 90 to 120 days could help manage licenses more effectively.

V/R

Rob Profit

View solution in original post

3 Replies 3

Robert Profit
Cisco Employee
Cisco Employee

Hello @mightyking ,

It really depends on what type of devices are unassigned and how many of each license type you have in your Smart Account. The following link shows a breakdown of device type, with and without a user assigned, and the type of license that is consumed in both instances.

Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 

I am not sure which version you are running but the license types should be similar for 12, 14, and 15.

V/R,

Rob Profit

He Robert,

This is what we have in our CUCM environement. Do you think associating the end users with phones would help us to save in licensing?

Summary of Device Counts
Device Protocol Count
Analog Phone SCCP 666
CTI Port SCCP 1309
CTI Remote Device CTI Remote Device 1
CTI Route Point SCCP 225
Cisco 6921 SCCP 1
Cisco 6941 SCCP 77
Cisco 7821 SIP 6
Cisco 7832 SIP 19
Cisco 7841 SIP 80
Cisco 7911 SCCP 16
Cisco 7937 SCCP 1
Cisco 7940 SCCP 37
Cisco 7942 SCCP 30
Cisco 7960 SCCP 53
Cisco 7962 SCCP 23
Cisco 7965 SCCP 22
Cisco 7975 SCCP 10
Cisco 8811 SIP 1339
Cisco 8831 SIP 4
Cisco 8832 SIP 8
Cisco 8841 SIP 868
Cisco 8851 SIP 162
Cisco ATA 187 SIP 40
Cisco ATA 190 SIP 13
Cisco ATA 191 SIP 3
Cisco IP Communicator SCCP 1
Cisco Unified Client Services Framework SIP 3120
Conference Bridge Unicast Bridge 5
H.323 Gateway H.225 4
Interactive Voice Response SCCP 5
MGCP Station Analog Access 2
Media Termination Point Unicast Bridge 5
Music On Hold SCCP 5
Remote Destination Profile Remote Destination 11
Route List SCCP 393
SCCP gateway virtual phone SCCP 58
SIP Trunk SIP 107
Third-party SIP Device (Advanced) SIP 18
Third-party SIP Device (Basic) SIP 73
Tone Announcement Player SCCP 5
Universal Device Template SIP 2
Voice Mail Port SCCP 64

Thanks,

 

MK

 

Robert Profit
Cisco Employee
Cisco Employee

@mightyking 

The link I sent contains comprehensive information on various licensing scenarios. You may need to review the material multiple times to fully understand how it applies to your specific deployment.

For instance, you have 3,120 Cisco Unified Client Services Framework SIP devices configured. If the Jabber client owners also have a desk phone, meaning each user has two devices, they will only consume one Enhanced License per user if both devices are assigned. However, if the Cisco Unified Client Services Framework SIP devices are not assigned to a user, each device consumes one Enhanced License on its own.

Additionally, it might be beneficial to clean up unused or unregistered devices. Starting from CUCM 12+, you can sort the Devices -> Phone page by 'Last Registered' or 'Last Active'. Implementing a policy to remove devices that haven't been registered or active within the last 90 to 120 days could help manage licenses more effectively.

V/R

Rob Profit