Call Scenario:
Phone A is agent phone for ACD calls. Agent is logged in and READY.
Phone B and C are unmonitored devices.
Phone B calls phone C who answers call.
Phone C starts a consult-transfer to an agent skill.
The call is queued and delivered to phone A which rings.
Before phone A answers the call, phone C completes the transfer.
We receive an ESTABLISHED event that shows the correct calling and called extensions, but the AnsweringDeviceId is not populated. The call is not actually established.
Is this a documented flow of events for this call scenario? I did not expect to receive an ESTABLISHED event at all because phone A is still ringing after completing the transfer. This event seems to be saying: The call is now between phone A and phone B, but no one actually answered the call.
Any clarification would be appreciated.
