cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
226
Views
0
Helpful
1
Replies

unified contact center express 8.5 new system

AurangzebK
Beginner
Beginner

i want to come up with a BOQ for unified contact center express 8.5 10 seats minimum. system should include call recording feature.  Can CCX 8.5 be integrated with CM 7.1. 

following are the part number i have

a) CCX-85-SRVRS-MEDIA
        
CCX-85MEDIAKIT-K9=
         CCX-85WFMMEDIAKIT=


b) L-CCX-85-NEW-LIC
      L-CCX-85-N-P-LIC
       L-CCX-85-N-WFM-LIC

 

C) i want to go with UCS server.

can any please guide me with following:

1) Require part number for workforce optimization to be in included with the BOQ, (required this for call recording)

2) Require Cisco Agent desktop part number (for agents and supervisor)


Thanks

1 Reply 1

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

You need CUCM at least 8.0 for UCCX 8.5, see the compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

For WFM your option is Calabrio WFM, and agent desktop is included in CCX package (Enhanced and Premium).

HTH, please rate all useful posts!

Chris

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers