Unity 12.5 Mailbox Full

[chuck47172]

When I get routed to a specific user mailbox from an internal number, the greeting plays followed by a message that says the mailbox is full so I can't leave a message.

If I call it from an external number (my cell) I can leave a message.

In reality, the mailbox is not full.
Any idea why this would happen?

[Maren Mahoney]

The mailbox is full, but the setting to check for a full mailbox for outside callers is set to not check it.

Take a look at the screen showing the Quotas for full mailbox (as below). The checkbox for checking for a full mailbox for outside callers is unchecked by default.

Maren