04-23-2010 08:52 AM - edited 03-15-2019 10:26 PM
Hi All,
I am using unity connection version 7.0, one of the user is not able to leave a message on any IP phone, when she leaves a message, she gets a message back from unity says "you can not leave a message for unknown reason, error 502".
any suggestion would be very appreciated.
thanks
Alex
04-28-2010 11:00 AM
Hi Alex,
Not sure if this issue has already been addressed..
If not, kindly send the following details:
++ application logs with the timestamp when the user tried to leave a voicemail for another IP Phone.
++ Any changes made in the recent past to the configuration on the CUC?
++ What is the exact version of CUC?
++ Are other users able to leave a VM for this user in question?
--
Harmit.
04-28-2010 11:04 AM
thanks for the reply, but I've opened a case with TAC and it's been resolved.
there was a bug in CUC.
04-28-2010 11:18 AM
Alex,
Glad to hear that its resolved.I just saw this post so decided to reply. Anyways have a good one.
--
Harmit.
04-28-2010 11:40 AM
Hey Guys,
Nice follow up Harmit (+5 points for this
Alex, if you know the bug would you mind posting it up in case someone else hits this.
Cheers!
Rob
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