09-30-2010 06:44 PM - edited 03-16-2019 01:07 AM
I added a voicemail box for a new user. While trying to define an alertnate extension, I get the following error:
"A User with the specified extension already exists in the Partition."
Now, the extension previously belonged to another user, but that mailbox was deleted before defining it for this user.
Is there anything that I m missing -- if I need to delete the old user related information.
Thanks.
10-05-2010 11:57 AM
I would guess that when the old mailbox was deleted, that extension was added as an alternate extension onto someone else's voice mailbox. You can check that by searching for that extension in under Users. The trick is that the default search does not return alternate extensions. To find those, you need to limit the search to a paritular partition. When you do that, you have the option of returning only primary extensions or primary and alternate extensions. Of course, if you have multiple partitions, you need to search each partition seperately.
09-26-2012 01:41 PM
Thanks Chris! I am with Rob, never knew how to search like that before...plus 5 for sure.
Gotta love the Support Communities, almost 2 years later and this helped me! Thanks again.
11-24-2015 07:20 AM
Big Ups to Chris! I was stuck and this helped me out big time. The alternate extension was under my account. Doh! I used it for testing and forgot to remove it.
01-08-2016 07:23 AM
Awesome! Posted 5 years ago...but it helped me today! I, too, never knew this. Thanks!
05-12-2016 12:58 PM
08-10-2016 06:00 AM
Thank you, your alternate extension suggestion was bang on :)
08-10-2016 01:01 PM
I've always wondered how to search for this, A great big Thank you, Chris!!
09-15-2016 08:57 AM
Thanks! Just saved me a whole heck of a lot of frustration.
09-22-2016 12:27 PM
Thanks Chris,
you save me today!
Cheers!!
10-19-2016 05:55 AM
Thanks Chris, worked like a charm!
03-27-2017 02:18 PM
Thank you. I have been looking for this for a while now.
03-12-2019 12:14 PM
Thanks Chris.
10-28-2019 11:35 PM
01-14-2020 10:54 AM
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