Unity Connection Direct Transfer to Voicemail for E.164+ Extensions

[James Hawkins]

Hello,

I have set up CUCM 9.1(2) and Unity Connection 9.1(2) with an E.164+ based dialplan for all users.

I want to set up direct transfers to email using * as a leading digit but this does not seem to work with the E.164 numbers.

I have followed the standard method as described at the link below but am getting no success.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

The issue seems to be that the + sign cannot be preceded by * in a valid CUCM dial string and still work.

I cannot use alternate extensions as the functionality is required for Attendant Console which sees the full E.164+ formatted DN from the CUCM directory.

Any ideas how to solve this?

[lukeksmith]

I was able to get this working on CUCM 12 and CUC 12 with an existing partition, new translation pattern, new CTI route point, new directory number, and a new voicemail profile

partition: Site1Intra

Contains translation pattern to transform site-specific abbreviated (4-digit) intra-site dialing to +E164

translation pattern: *3XXX

partition: Site1Intra

called party transform mask: *12162533XXX

prefix digits: +

The CTI Route Point contains a DN \+*12162533XXX that will match the transformed digits

The DN is set to forward-all to VM using the new VM Profile

The new voice mail profile uses your existing pilot, but uses this mask +12162533XXX

• Results Summary
  • Calling Party Information
    • Calling Party= +12162533920
    • Partition= DN:Directory URI:URI:ESN:onNetRemote:Site1Intra:USToE164:USPSTNNational:PSTNInternational:B2B_URI:USEmergency
    • Device CSS=
    • Line CSS= Site1International
    • AAR Group Name=
    • AAR CSS=
  • Dialed Digits= *3945
  • Match Result= RouteThisPattern
  • Matched Pattern Information
    • Pattern= +*12162533XXX
    • Partition= DN
    • Time Schedule=
  • Called Party Number= +*12162533945
  • Time Zone= Etc/GMT
  • Call Classification= OnNet
  • InterDigit Timeout= NO
  • Device Override= Disabled
  • Outside Dial Tone= NO
• Call Flow
  • TranslationPattern:Pattern= *3XXX
    • Partition= Site1Intra
    • Positional Match List= +*12162533945
    • Calling Party Number= +12162533920
    • PreTransform Calling Party Number= +12162533920
    • PreTransform Called Party Number= *3945
    • Calling Party Transformations
      • External Phone Number Mask= NO
      • Calling Party Mask=
      • Prefix=
      • CallingLineId Presentation= Default
      • CallingName Presentation= Default
      • Calling Party Number= +12162533920
    • ConnectedParty Transformations
      • ConnectedLineId Presentation= Default
      • ConnectedName Presentation= Default
    • Called Party Transformations
      • Called Party Mask= *12162533XXX
      • Discard Digits Instruction= None
      • Prefix= +
      • Called Number= +*12162533945
    • Directory Number:DN= \+*12162533XXX
      • Partition= DN
      • TypeCFACSSPolicy= Use System Default
      • Call Classification= Unknown
      • Forwarding Information
        • Forward All: DN = VoiceMail = Yes VoiceMailBoxNumber = \+*12162533XXX CSS = VoiceMail
        • Forward Busy
          • Internal: DN = VoiceMail = No CSS =
          • External: DN = VoiceMail = No CSS =
        • Forward No Answer
          • Internal: DN = VoiceMail = No CSS =
          • External: DN = VoiceMail = No CSS =
        • Forward No Coverage
          • Internal: DN = VoiceMail = No CSS =
          • External: DN = VoiceMail = No CSS =
        • Forward Unregistered
          • Internal: DN = VoiceMail = No CSS =
          • External: DN = VoiceMail = No CSS =
        • CFDF: DN = VoiceMail = No CSS =
        • Pickup Group Number=
      • Device:Type= CTI Route Point
        • Device Status= UnKnown
        • Device Name= TransferToVM
        • Ignore Presentation Indicators= Disabled
        • Logged Into Hunt Groups= Enabled
        • Alerting Name=
        • Dual Mode= Disabled
        • Automated Alternate Routing (AAR)
          • AAR Group Name=
          • AAR Calling Search Space=
          • AAR VoiceMail Status= Disabled
          • AAR Destination Mask=
          • AAR Prefix Digits=
        • Alternate Matches
          • Note: Information Not Available