Unity Connection IMAP email not showing caller ID

[rrobles007]

Can someone please help? i have a unity connection 7.1 box that i recently integrated with call manager version 4.2. I have both IMAP and SMTP working but for both setups, the voicemail attachments (and email in general) the subject lines always say "message from unknown sender"

Does anyone know why this is happening? it happens for both internal and external voicemails when sending to email.

[rchaseling]

Hi,

If you click on System Settings -> Subject Line Formats what do you have next to Outside Caller Messages & User to User Messages?

Russell

[dianareyes]

Good afternoon rrobles007,

I am coming across the same issue and ran into your post.  I'm wondering if you ever found a resolution for this?

Any input will be greatly appreciated!

Thank you,

Diana