01-12-2016 08:07 AM - edited 03-18-2019 11:46 AM
Hi All,
Issue:
+++++++++
1. When callers call the numbers in the site they are hearing English langauge.
2. When they are calling internally French language is heard.
3. While users try to call mailbox they are hearing French.
This is not working from the period of implementation.
Cisco Unity Connection version: 10.5.2.10000-5
Solved! Go to Solution.
01-13-2016 06:42 AM
In both call routing rules change the language selection to the next radio button and from the drop down select the french language. This will overcome any other settings at the user level.
01-14-2016 02:38 AM
Change it on both and no need for any restart
01-12-2016 09:04 AM
You would need to explain the exact call flow on the calls.
01-13-2016 01:26 AM
Hi Jaime,
Thank you for the reply.
incoming callers are getting English prompt while they are calling users in my system which have default language as French.
While internal incoming callers are able to hear the unity messages like French.
Is this normal behaviour.
If default language is set the callers and users should hear default language right.
Regards,
Shinaj cm
01-13-2016 02:09 AM
Can you cross check that the users are matching the right call routing rule and that rule is configured for the right language.
01-13-2016 02:36 AM
Hi,
i can see 2 routing rules in
Direct Routing Rules in Descending Order of Precedence &
Forwarded Routing Rule.
They are
Attempt Sign In
Opening Greeting
in which one i should look for the language in both i can see
are we on the same page, if not can you explain where i need to check it .
Regards,
Shinaj cm
01-13-2016 05:51 AM
Hi All,
Kindly assist .
Regards,
Shinaj cm
01-13-2016 06:42 AM
In both call routing rules change the language selection to the next radio button and from the drop down select the french language. This will overcome any other settings at the user level.
01-14-2016 02:19 AM
I will perform the step and let you know.
Do we need to perform any restart after the changing of the same.
Need to change the option in both direct and forward routing rules right.
Kindly confirm it .
Regards,
Shinaj cm
01-14-2016 02:38 AM
Change it on both and no need for any restart
01-14-2016 06:13 AM
Hi,
the issue is for the users whose mailbox are not created and we are working on it.
Regards,
Shinaj.cm
01-14-2016 06:28 AM
Good that you found the problem. Please remember to rate useful posts
01-14-2016 07:41 AM
Hi,
Yes i will make the change and let you know the status.
Regards,
Shinaj cm
02-02-2016 05:14 AM
Hi Mohammed,
Made the changes and the issue is fixed.
Thank you for your guidance.
Regards,
Shinaj cm
08-05-2020 11:31 AM
Hi Mohammed,
I am having the same issue where the default system greeting is in English for french locations also.
I was going through this post and wondering if I changed the Default Routing Rules: "Attempt Sign in & Opening Greeting" to French, is this going to change to French for all locations? because some locations are English Speaking and some are French.
Thank you
Saima
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