unity connection phone view feature issue

[yun zhang]

Dear all

I  have a phone view question, and i had installed unity connection and callmanager version 7.0.1 on vmware and configure phone view feature on callmanager and unity connection .

following are configuration

1 the callmanager integration with unity connection  ok

2 voice mail  test ok

3 application user setup ok

4 enable phone view on phone system basic page in unity connection  ok

5 enable phone view on voice mail user in unity connection  ok

6 input the CTI user and password on phone system basic page in unity connection ok

but i can't see phone view feature on my cipc 8.6 screen  what question ?  thanks

harvey

[john michael marie rodriguez]

Hi Harvery,

I know its super duper late but were you able to fix this issue?

I was also testing this with a lab environment but the CIPC is still not displaying the phone view.

Though the documentation only specifies some 79XX as supported phones, I would like to confirm if it should also work with CIPC.

Thanks

Michael

[Mohammed al Baqari]

No it is not supported in CIPC. I didn't see this documented but if you look in the traces you will see invalid protocol errors. 

[john michael marie rodriguez]

Hi Mohammed! Apologies for the late response. Yeah actually I opened a TAC case for this and confirmed that the feature is not supported with CIPC. Thanks Mohammed!