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365
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5
Helpful
6
Replies

Unity Connection sip port transfer to phone busy

bo liu
Enthusiast
Enthusiast

hello

i user CUCM connection with CUC use SIP

but when i transfer a call to phone from AA ,the CUC say can not transfer the call busy .....

who can tell me where i config is wrong

6 Replies 6

yahsiel2004
Rising star
Rising star

Do you have the correct CSS on the SIP trunk?

HTH

Regards,

Yosh

HTH Regards, Yosh

yes the CSS includ the partition of phone

Did you check the restriction tables on CUC?

HTH

Regards,

Yosh

HTH Regards, Yosh

Hi

Can you go to AA call-handler then - edit -transfer rules and choose supervised transfer.

Transfer Type    choose supervie transfer

Thanks

please rate all useful infomatio

I would also check on the transfer rule for the AA, as islam mentioned (+5)

Regards,

Yosh

HTH Regards, Yosh

Hi Yosh

Thanks for rating , +5  for your help.

Thanks

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