12-28-2018 04:58 AM - edited 03-17-2019 01:53 PM
Hello,
in unity connection after we transfer the call directly to a extension with supervise transfer, in call handler, there is the parameter " Rings to Wait For". After that time ringing, if the call isn't answered, the call go to voice mail.
There is a way to avoid that? for example disconnect the call or transfer to another extension?
The costumer don't want to go to voice mail....
Regards
Paulo Ferreira
Solved! Go to Solution.
01-02-2019 12:22 AM
I have tested the scenario in my lab.
1) First Create a Forwarding Rule to send calls to the Tran fer Rules of the Call Handler as shown below
2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.
3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as below
Please rate and mark correct as applicable
12-31-2018 07:52 AM
01-02-2019 12:22 AM
I have tested the scenario in my lab.
1) First Create a Forwarding Rule to send calls to the Tran fer Rules of the Call Handler as shown below
2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.
3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as below
Please rate and mark correct as applicable
01-02-2019 12:22 AM
I have tested the scenario in my lab.
1) First Create a Forwarding Rule to send calls to the Tran fer Rules of the Call Handler as shown below
2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.
3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as below
Please rate and mark correct as applicable
01-03-2019 04:17 AM
Thanks Haris!
Regards
01-03-2019 04:18 AM
Thanks Haris!
Regards
01-02-2019 12:25 AM
I have tested the scenario in my lab.
1) First Create a Forwarding Rule to send calls to the Tran fer Rules of the Call Handler as shown below
2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.
3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as below
Please rate and mark correct as applicable
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