08-22-2008 09:43 AM - edited 03-15-2019 12:47 PM
When outside caller gets vm and wants to 0 out to operator, I want the call to be transferred to a receptionist number which is not a subscriber. I can't seem to get it to work. If I transfer to a unity subscriber number it works but not to a number that is not a subscriber.
08-22-2008 11:12 AM
Send the call to a call handler that is set to transfer to the extension.
mike
08-22-2008 12:15 PM
Mike,
That is what I'm doing. when you 0 it sends to operator call handler which transfers to an extension. If the extension is a defined to unity connect the transfer happens othewise I get operator is not available.
Bill
08-22-2008 12:22 PM
look at the restrictions tables
HTH
java
if this helps, please rate
08-23-2008 02:14 PM
thanks everyone. It turns out the issue is with the integration with NEC via pimg that is the issue not Unity Connection
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide