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Beginner

Unity Connection VMware Tools

Hi,

 

I have received BE6K received from cisco pre loaded with Unity connection. After completing the installation of CUC.

I reloaded the CUC. I observed a CUC VM has not VMware tools. I was unable to access the CUC via CLI/Console/GUI.

for reference screenshot is attached.  I tried to install VMware Tool by clicking on action-Guest OS- Install VMware Tools. but could not get success.

 

 

BR

Abdul Karim 

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Rising star

Re: Unity Connection VMware Tools

Not Installing VMWare tools should not impact the VM Access through CLI or GUI.
Are you sure that network connectivity is correct? Make sure VM is connected to correct VLAN in VMware.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris



Beginner

Re: Unity Connection VMware Tools

 

No VLAN or connectivity issue.

Cisco Employee

Re: Unity Connection VMware Tools

hi,

 

sometime we need to get into Linux shell to install the vmtool manually, open a TAC case and they will assist you.

 

regards.

Beginner

Re: Unity Connection VMware Tools

Thank you so much Tgaure

 

I don't have the samrtnet. I have only CUWL license. Could you please share procedure to install manually install the

VMware Tools

 

 

BR

Highlighted
Beginner

Re: Unity Connection VMware Tools

Hi Abdulkarim041,

 

In certain scenarios in which VMWare tools does not want to install, I have had to change the OS mode to Permissive, then try installing VMWare tools via vCenter GUI. 

 

1. Open CLI to Unity Connection node

2. Run the command "utils os secure permissive"

3. Attempt to install VMware tools

4. After successful installation of VMware Tools, change the OS Mode back to enforcing

5. Run the command "utils os secure enforce"

 

Regards,

 

Dalton Woolsey

 

Please rate all helpful posts.

 

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