01-20-2014 12:48 PM - edited 03-16-2019 09:21 PM
Hi,
i want to configure a call handler greeitng through one of my extension in cisco unity connections 8.6
i gave the extenion in "play back and recording options" on call handler page, but due to noise i cannot use the greetings.
now i want to use another extension but unity connection not giving me option to specify another extension.
is this my browser fault or any other....
Solved! Go to Solution.
01-21-2014 10:33 AM
Hello Asif,
Make sure your browsers are allowed to run ActiveX controls.
If you are running a new version of Java, try using Java 6 update 30.
Make sure your browser is not blocking the connection due to SSL.
BTW what version of CUC do you have?
01-20-2014 05:47 PM
Hello Asif
Have you tried using Mozilla Firfox?
Br,
Nadeem
Please rate all useful post.
01-20-2014 05:50 PM
Hello Asif,
When you click on the Record button, you will be prompt if you would like to Replace the existing file, after you select yes you will get a pop-up to put in the extension you wish to dial. If what you wish is to upload an existing wav file you have click on Open FIle.
-Regards
D'aaaavi
01-20-2014 09:31 PM
Hi Namdeem and David,
Thank you for the reply..
yes i am using mozilla as i am not getting drop down list in IE and Chrome from CUCM and Unity.
David i used to upload the wav file many times but now, i am getting error in uploading as unsupported or corrupted file but its playing fine on pc.(after converting from MP3 to .WAV its size became 2.5 MB)
so i decided to recorded it through IP phone by playing on my mobile.
many times it gives me option to specify another extension but often i am forced to use the same extension specified earlier.
01-21-2014 10:18 AM
Hi,
any one got any suggetion for me...
01-21-2014 10:33 AM
Hello Asif,
Make sure your browsers are allowed to run ActiveX controls.
If you are running a new version of Java, try using Java 6 update 30.
Make sure your browser is not blocking the connection due to SSL.
BTW what version of CUC do you have?
01-21-2014 12:48 PM
Hi.
As David mentioned(+5 David) java version can be the issue.
I met several issues with latest version.
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App
01-21-2014 01:09 PM
Hi David and Carlo,
yes java can be a problem,i am unable to get cucm and unity drop down lists through IE, Chrome and Opera, so now i am using firefox, which was working fine, but when ever i am trying to open media master in firefox it prompts me to allow activex control and it works fine until i wish to record the greetings through an IP Phone.we have CUC 8.6
which version of java sholud i install it to work..
01-23-2014 03:05 AM
Thanks a lot, the problem is with my pc, i downgraded java to 5 update 15 but it made the things worst.
i used a different pc, and its working fine now..
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