cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

453
Views
0
Helpful
3
Replies
jeroenhermans
Contributor

Unity express 8.5 How to Disconnect AA call when out of business hours?

                   Hi,

We've got a Unity express module version 8.5.1 running a AA script that was created trough the GUI.

the aa script plays a welcome message, and a small meny to redirect calls to hunt groups.

When we are out of business hours, the AA plays a closed message. We would like the AA to disconnect the call after playing the closed message but instead it just continues after playing it and goes to the menu.

How can this behaviour be adjusted?

Thanks,

Jeroen

3 REPLIES 3
Bruno Rangel
Advocate

Hi

Go to Call Handler Greeting Page, on the field

After Greeting

Call Action — Select the applicable action from the list.

I hope this help

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

Hi Bruno,

Thanks for your reply. The system we are running is unity express, not uniity connection.

I do not have a call handler greeting page (or at least I cannot find it).

Rgds,

Jeroen

Hi sorry my confusion

You can edit your AA from Unity Express Script Editor.

Check these Link:

Unity Express Custom Scripts Quick Start Guide
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/edover.html

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers
Content for Community-Ad