Unity express upgrade

[vinhnguyen]

Hi All

I have a Unity Express AIM module with version 7.0 currently running with Call Manager Express.  We want to upgrade Unity Express to 7.3 so that it will run with Call Manager 8.5.  Do I need a new license?  Can I convert a Unity Express to run with Call Manager by just upgrading to 7.3?

Thanks

[barry]

Hi

Two things.

1. Yes, when you upgrade from CUE 7.0 to 7.3 you will need new licenses, both for your voicemail ports, and also your mailboxes. Unity Express 7.1 saw a complete change in licensing.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

2. Yes, when you convert from a CME integration to CUCM you will need to rebuild your CUE configuration. You can do this through the CUE GUI. If you do a "clean" upgrade on CUE (which removes your configuration) the CUE initialization wizard will also take you through which integration you require.

HTH. Barry

[Rob Huffman]

Hi Vinh,

Just wanted to add a note to the great tips from Barry (+5 "B")

The main thing here is that you will need will need to re-build the whole configuration

(including licenses) due to the fact you are moving from CME to CUCM  Here is the

related note;

Note: There is no method to convert or back up and restore from a Cisco CallManager Express integrated with Cisco Unity Express to a Cisco CallManager integrated with Cisco Unity Express or vice versa. The card must be re-imaged. This means that you must reapply the software and license, and all the configuration and data, which includes voice mail messages, are lost.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml

Sadly this limitation still applies even in CUE 7.x

Last Updated: January 12, 2009

If your system is already configured, you cannot change the license type from Cisco Unified Communications Manager to Cisco Unified Communications Manager Express or vice versa. To change your license type, you must first reinstall Cisco Unity Express and then change your license type before you configure your system in any way.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/upglic.html

This limitation does change with the release of CUE 7.1(x)

Configuring the Call-Agent

Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer determined by the license.

However, you must configure the call agent by selection whether you are using Cisco Unified CME or Cisco Unified Communications Manager, using one of the two following methods:

•During the post-installation process

•After the service module boots up using the call-agent command

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1091982

Hope this helps! Sorry man,

Rob