unity recorded voice shows Rex "X"

[rajesh.kumar]

Cisco Unity 7.0 Build 7.0(2)

with IE 8.x and 6.x

when I open unity admin page http://x.x.x.x/web/sa, after login under subscriber profile and greeting,

I cant record any message, I get red "X".

It keep on asking for install web media. When I click install.

I get error on IE saying "This tab has been recovered"

I made web media install always, now i dont get prompt for install web media, seems it is automatically try for install, but I get error on IE saying "This tab has been recovered" as soon as i am in unity subscriber page.

Pls. suggest.

[Rob Huffman]

Hi Rajesh,

It sounds like you may be hitting this bug;

CSCtd99678            Bug Details

Unity ES patch application may not update MedaiMasENU.cab.

Symptom: We have seen in multiple customer deployments that the application of certain Unity Engineering Special patches may not properly update CommServer\Web\MediaMasENU.cab and cause the Media Master bar to fail to install when accessing Web/SA or PCA. In that situation, the Media Master bar is replaced with a red "X". Conditions: Seen with Unity 7.0(2) ES 35, 31, 29, and 25. Workaround: On the affected Unity server, copy MediaMasENU.cab from CommServer\cscoserv\ciscopca\controls to CommServer\Web, replacing the version of that file already present in that destination directory.

Status Fixed             Severity 3 - moderate Last Modified In Last Year         Product Cisco Unity Unified Messaging          Technology 1st Found-In 7.0(2)                    Fixed-In Release-Pending

Cheers!

Rob