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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Unity saved messages - Unity 4.0/CUCM 7.1

Hello all

I have a user that claims that some new voice mail messages are going straight to saved messages without triggering the MWIs, at least three times this has happened. It doesnt't happen every time as I have not been able to re-create the problem.

I personally believe the issue is being caused by the user but before I replied to the user I would like to ask if this type of problem is even possible.

Is it possible for new voice messages to go straight to saved without intervention from the user?

The phone is a Cisco 7941

The Unity account is set up as a normal account. Nothing fancy.

I thank you all in advance.

Coconino

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Hall of Fame Cisco Employee

Unity saved messages - Unity 4.0/CUCM 7.1

Does he have any kind of Outlook rule that could move those VMs to other folder other than inbox?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
3 REPLIES 3
Hall of Fame Cisco Employee

Unity saved messages - Unity 4.0/CUCM 7.1

Does he have any kind of Outlook rule that could move those VMs to other folder other than inbox?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
Beginner

Re: Unity saved messages - Unity 4.0/CUCM 7.1

No rules. We are not utilizing Unified Communications. 

Beginner

Re: Unity saved messages - Unity 4.0/CUCM 7.1

I assume at this point that the problem was an end user problem and not system related.

Thanks for the help

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