Unity Voicemail messages

[jcsmith96]

What would be the best method to delete a subscriber's voicemail messages without going to the mailbox and deleting one by one. We have Unity 5.X MS exhange. Also, is there a method in unity where we can view the total number of messages or do we have to go into AD?

[Jaime Valencia]

OWA or PCA inbox are the best methods since you can select many messages at once

HTH

java

if this helps, please rate

[jcsmith96]

What does these acronyums stand for? Are they default services or must be activated?

[Kenneth Mohammed]

Hello,

OWA=Outlook Web Access

PCA= Personal Communications Assistant

Hope that helped, if so please rate.

[jcsmith96]

Where are these configured in unity?

[Jaime Valencia]

Class of Service Features Page

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg020e.html#wp1048212

Subscriber Orientation

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag280e.html

for OWA simply http:///exchange

fill user, pwd and domain

HTH

java

if this helps, please rate

[andres.pasten]

Hi,

I've read your answer but this method is per user. There is a way to do it from Cisco Admin?

For example on Unity 3.x and 4.x there was this:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800d6824.shtml

But this feature is not accesible from Unity 5.x, there is a way to do this?

I've a customer with a lot of users that doesn't delete messages or even listen to them. So I'd like set a policy that unread messages became deleted after an amount of days.

Please let me know.

Andres Pasten

Adexus S.A.