UnityConnection 8.5 - web user inbox error

[fei he]

Hi

I've been encounting this error message while access inbox:

Unable to retrieve spec for http://<UnityConnection IP>/inbox/gadgets/msg/msg-gadget.xml. HTTP error 500

UnityConnection version - 8.5.1ES47.12900-47

Any idea to resolve this?

[Carlo Poggiarelli]

Hi.
Does this post fit with your issue?

https://supportforums.cisco.com/thread/2113505

HTH

Carlo
Sent from Cisco Technical Support iPhone App

[fei he]

Hi Carlo

That link looks similar but exactly as i encounted error 500 not error 504.

Cheers

[benoit.moinet]

Hello everyone,

Did you solve this problem ?

Thanks for any answer

Benoit

[travisbarden]

I have the same error 500 in 8.6. If I access the site via the IP address it works. Using the DNS name I get that error. I know it used to work earlier this year but stopped recently. We did change the MAC address and rehost the licenses after changing the SMTP address. Other than that, I don't think anything else changed.