02-21-2008 06:12 PM - edited 03-15-2019 09:00 AM
Hi Guys,
My Customer has a CallManager version 5.1, was identify a bug in the IP Phone 7912, occur that I am tryng change de version firmware. In the CCM the new firmware appear but In The IP Phone don't apper the new firmware. I Already effected reset via CCM, reset in IP Phone, Reset Default Factory, but, The IP phone don't load the new firmware.
Any Idea?
Thank You,
Wilson
02-21-2008 09:54 PM
did you uploaded the firmware to the TFTP server that the phone is looking at?
Did you changed the firmware version at device defaults or at device level?
the fact you upload a new firmware does not mean the phones will take it, you need to configure them to use it
HTH
02-22-2008 03:23 AM
02-22-2008 03:28 AM
02-26-2008 02:36 AM
Didn't have an opportunity to examine CUCM 5.1, but in 4.2(3) which I have there is Device Defaults Configuration section where firmware loads is set. Also try In your DEVICE SETTING manually set your new firware under Device load name field
02-26-2008 03:04 AM
Thank You for your response. The procedure was did way correct but not work. We open a case in TAC.
Regards,
Wilson
01-07-2009 04:42 AM
Hi Wilsonsant,
I have the same problem.
Do you receive a valid answer from the TAC?
Thanks.
01-12-2009 03:51 AM
Hi,
My problem was solved. I had opened a TAC but the problem were that I was select the CCM Wrong, because, my Customer have 02 CCM a one publisher and another subscriber. Do you need the procedure to do the upgrade?
Thank You,
Wilson Santana
03-14-2009 04:35 AM
Hi,
I would like to have the procedure for the same.
03-24-2009 05:54 AM
03-19-2009 09:15 PM
Hi,
I am facing same problem, i need the upgrade process.
Regards
Sonic
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