Upgrading Contact centre Express 7.1 to 8.5

[thejas.ramadas]

Hi,

One of our customer want to upgrade their contact centre express from 7.0 to 8.5. 

Please help me to find the below information :-

1. Which all are product we need to purchase from Cisco for this upgradation ?

2. What are the part numbers we need to Order ?

3. Does callmanager 7.1 will support contact centre exres 8.5 ?

Please help....

[Jonathan Schulenberg]

1. Which all are product we need to purchase from Cisco for this upgradation ?
2. What are the part numbers we need to Order ?

If the customer does not have an active UCSS contract for the product you will need to quote an a-la-carte upgrade. The Ordering Guide for Cisco Customer Contact Solutions covers the part numbers for this.

3. Does callmanager 7.1 will support contact centre exres 8.5 ?

The Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR covers what versions are compatible.