01-01-2010 04:06 PM - edited 03-18-2019 10:57 AM
Hi everybody,
I upgraded my ccm (publisher and subscriber) from 4.2 to 6.1 with cisco DMA.
after that i send the .lic file generated by cisco DMA ti cisco licensing and they send me the new license.
I uploades the licese to my new call manager and after the reboot I have message warning say's that i should upload the software license or the call manager service wil not run.
when I look to license report the ip phones and node license is uploaded and the software license is missing.
I dont have any third party software .
when i try to run the call manager manually after some second after that the service show not running.
Please show me what should I do?
01-01-2010 04:43 PM
Hi Faycal,
***You should have received a PAK with the 4.x to 6.x Upgrade Media***
Use this procedure to obtain a software feature license:
Procedure
--------------------------------------------------------------------------------
Step 1 Navigate to the License Registration web tool at http://www.cisco.com/go/license.
Step 2 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager upgrade.
Step 3 Click Submit.
Step 4 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster. You must also enter a valid e-mail address.
The system sends the license file to you via e-mail by using the e-mail address that you provided. To view the contents of a software feature license, refer to "License File Contents" in the Cisco Unified Communications Manager System Guide.
Step 5 You must upload the software license file to the server with the matching MAC address that you provided in Step 4.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmcfg/b02licfu.html#wp1067359
Hope this helps!
Rob
01-02-2010 12:28 AM
Hi rob,
thank you very much for your response, !but !i dont receive any pak number from cisco to upgrade from 4.2 to 6.1.
what should I do to receive it?
the pak number come in the MCS box or single box?
Thank you
01-02-2010 06:57 AM
Hi Faycal,
You are most welcome my friend
The PAK# should have come with the upgrade media
DVD's. Either on a piece of white paper or perhaps
a sticker on the box. Have a look for the small box.
Cheers!
Rob
01-03-2010 06:15 AM
Hi ROB,
I found the box with the software license.
the last thing I will say to you is thank you very very much, really you are the best of the best.
Salutations
01-03-2010 08:46 AM
Hi Faycal,
Great work my friend!
Thanks for your very kind words
Cheers!
Rob
01-08-2010 11:57 AM
Hi everybody.
I have upgraded my ccm 4.2 publisher and subscriber to cucm 6.1 and after that i send the file .lic generated by dma to cisco licencing, I also register the two PAK of number to receive the the software licences. with the publisher mac address file:///C:/Documents%20and%20Settings/faycal.RABAHI/Bureau/ENI/Eni%20licenses/CCM20100103011147597.lic
I have uploaded to the publisher the
upgraded licenses
the new licences I purchased from cisco
the two licences I have received from cisco with the PAK number software claim
after that when I go to look for licence report in ccm node licenses i see unit authorized 4 unit used 2.
why do I have 4 unit authorized and 2 used, as I know i shoould have 2 autorized two used?
and the publisher is fonctionning correctly but when the ip phone register whith th subscriber there is many issues.
Please help.
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