user cant access his new jabber client

[baselzind]

i have :

2xcucm version "10.5.1.10000-7"

2xIMP version " 10.5.1.10000-9"

2xcuc version "10.5.1.10000-7"

vcs-control X8.6.1

vcs-expressway X8.6.1

i have created a jabber user for android app , made the device name "BOT+"user id in capital letter" and made changes to the end user exactly the same as my end user which have an active jabber on it , the problem when he tries to log on after he enters his email , when he enters his AD username and password he gets "cannot locate server" and when he enters his username like this "username@mydomain.com" he gets wrong user name and password , im at a total loss here espacially that i made the exact same configuration from my device and end user profile? when i use my jabber on his mobile it logs perfectly?

[Manish Gogna]

Hi,

Please review the config as per the following troubleshooting guide for MRA login issues

http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.html#anc5

Manish

[Jaime Valencia]

Is that user in the same domain??

Do you have all the proper SRVs in place?

What troubleshooting have you done??

[baselzind]

1-yes in the same domain

2-other jabber users are working fine so i guess srv is fine

3-i checked both the phone jabber profile and the end user profile and all the configuration were the same , not sure what other troubleshooting i can do for that user? as the jabber is working for all previously made users?