06-07-2017 02:17 PM - edited 03-18-2019 12:15 PM
Good evening.
How can we verify the form that a user device profiles and device phones are being excluded in the system?
Mysteriously we are noticing some exclusions without our action. I would like to investigate how the system is deleting the profiles.
Through AuditLogViewer I can check the creation and deletion of UDPs and Device Phones by me.
But since these cases were not executed by an administrator, I can not see how they were deleted.
Attached what I see in the log, in this case I added a UDP again and reconfigured the phone.
We are using Call Manager 10.5
I thank you
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Boa noite.
Como podemos verificar a forma que um user device profiles e device phones estão sendo excluidos no sistema ?
Misteriosamente estamos notando algumas exclusões sem nossa ação. Gostaria de investigar como o sistema está deletando os perfis.
Através do AuditLogViewer consigo verificar a criação e exclusão dos dos UDPs e Device Phones por mim.
Mas como esses casos não foram executados por um administrador, não consigo enxergar como foram deletados.
Em anexo o que eu vejo no log , neste caso eu adicionei novamente um UDP e reconfigurei o phone
Estamos usando Call Manager 10.5
Agradeço
07-18-2017 02:22 PM
Anyone ?
I Can verify when i or other administrator delete phone , directory number, profile etc...
Date: 07/11/2017 18:53:50.713
UserID: garena
ClientAddress: xxxx
Severity: Notice
EventType: GeneralConfigurationUpdate
ResourceAccessed: CUCMAdmin
EventStatus: Success
CompulsoryEvent: No
AuditCategory: AdministrativeEvent
ComponentID: Cisco CUCM Administration
AuditDetails: record in table device, with key field name = SEP1CE85D0637B5 deleted
App ID: Cisco Directory Number Alias Sync
Cluster ID:
Node ID: INFO-CUCM-PUB
But in the case of this problem dont write the delete in Auditlog.
How can i verify delete in SQL comands ? Or other log at system.
I think it's some sync failure. Or some routine outside the Job schedule.
07-18-2017 03:52 PM
Aside from the role based logs, if this is being done via the GUI, the other logs you could look at would be Tomcat logs. Unless you have replication issues, I don't believe this would be DB/sync related.
You probably want to open a TAC for this.
07-18-2017 04:04 PM
Jaime, Thank you for Reply.
This problem is not running for GUI.
I get the problem information and i check that the data is no longer in the system (device phone, profile and directory number).
It's like a bug.
But I believe somewhere there will be registered something about exclusion (not AuditLog).
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