User is not able to change voicemail pin

[rohan.sabharwal017]

Hi,

There is a user whenever she tries to create a new pin, she is receiving invalid pin message

These options are selected in password setting :

1. User Must Change at Next Sign-In

2. Does Not Expire

Please advise what can be the reasons for not being able to change VM PIN and what can I do to enable her to change the Pin.

Cisco Unity Connection version: 11.0.1.22040-1

Any help would be appreciated.

[Brandon Buffin]

Have you checked the authentication rule for this user. Is the rule checking for trivial passwords?

Brandon

[rohan.sabharwal017]

Yes, Brandon. 

I have checked the authentication rule and Check for Trivial Passwords is checked already.

[Jaime Valencia]

Do you have the option to store x number of credentials and do not allow them to be used again?

[Brandon Buffin]

If you have check for trivial passwords checked make sure the user is using a PIN that meets the complexity requirements:

A non-trivial phone PIN has the following attributes:

• The PIN cannot match the numeric representation of the first or last name of the user.
• The PIN cannot contain the primary extension or alternate extensions of the user.
• The PIN cannot contain the reverse of the primary extension or alternate extensions of the user.
• The PIN cannot contain groups of repeated digits, such as “408408” or “123123.”
• The PIN cannot contain only two different digits, such as “121212.”
• A digit cannot be used more than two times consecutively (for example, “28883”).
• The PIN cannot be an ascending or descending group of digits (for example, “012345” or “987654”).
• The PIN cannot contain a group of numbers that are dialed in a straight line on the keypad when the group of digits equals the minimum credential length that is allowed (for example, if 3 digits is allowed, the user could not use “123,” “456,” or “789” as a PIN).